Privacy Policy

Our commitment to privacy


Qleisure Limited value their customers and respect their privacy. For the purposes of the UK Data Protection Act 1998 the data controller is Qleisure Ltd, 100 Church Street, Brighton, East Sussex, United Kingdom, BN1 1UJ.

This privacy policy describes the personal information we may collect from you, the reason for which we collect it, when we may share it with third parties and how we use it.

Qleisure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

This Policy also describes the choices you can make about how we collect, use and disclose your information.

Qleisure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2009. Policy updated 10/05/2018

What kind of information does Qleisure collect?

We may collect information from you when you make an enquiry through our website, make a booking either through the website via email or via phone call or take part in any of our onsite activities. The reason for this is to be able to fulfil the contract or to maintain a record of your activity with us for both our protection in the unlikely event of any future legal claim from your visit.

We may collect the following information:

  • full name
  • company name and Job title
  • contact information including email address & phone number
  • age and gender
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Qleisure’s website is intended for use by adults. Qleisure does not knowingly collect any personal information from children under the age of 17. Those under age 17 should not provide Qleisure with any personal information. Where personal information is knowingly collected from minors Qleisure will not disclose it nor transfer it to third parties without parental consent.

What we do with the information we gather?

We require this information to be able to fulfil the contract or to maintain a record of your activity with us for both our protection in the unlikely event of any future legal claim from your visit. It will also help us to understand your needs and provide you with a better service, and in particular for the following reasons:

We may use the information to improve our products and services.

We may use the information to improve the safety of our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

You will always be able to unsubscribe at any time from any communication from us.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Qleisure, London Road, Albourne, West Sussex, BN6 9BQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Does Qleisure share my information with third parties?

Qleisure will not rent or sell your personal information onto third parties without your consent except as permitted by law or as outlined within this Policy.

However for some of our activities we require to work with third-party business partners. Our partners will be given information which is deemed as reasonably necessary or permitted by law. We require that all third parties comply with this Privacy Policy, or operate under a similar privacy policy.

How can I stop receiving promotions?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us please let us know by using one of the following methods: 1. call us on 01273 834403, or 2. email us at, or 3. send your request to Qleisure, London Road, Albourne, West Sussex, BN6 9BQ

Please be sure to include your full name and the e-mail address you used when you registered with or made your booking with us.

It may take up to 30 days to process your request, during which period you may continue to receive communications from Qleisure.

You may also unsubscribe from any Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us.

How long is personal information kept?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.